The Resort tries its best to compile the most frequently asked questions by our guests however, if your question has not been answered satisfactory by the below bot FAQ’s feel free to contact us for clarifications.
What is check in / check out time?
Check in time is 12 p.m. and check out time is 10 a.m.
What is The Resorts Cancellation Policy?
Any cancellation, postponement or partial cancellation should be advised to the management of the hotel in writing.
The cancellation charge for Food and Beverage will be 50% within 7 days of the event and 100% within 48 hours of the event.
Accommodation Cancellations and No-Shows
Reservations that are cancelled or reduced in length of stay, or numbers, are subject to cancellation charges and no-show fees at the discretion of the Hotel and are as follows:
- For any cancellation or reduction in number between 14 and 35 days from noon on the date of accommodation – 15% of the value of the booking
- For any cancellation or reduction in number between 14 and 2 days from noon on the date of accommodation – 33% of the value of the booking
In case of cancellation within 48 hours from noon to the date of accommodation, or in case of no-show – 100% of the value of the booking
What is the Resorts Child Policy
For Child (ren) accompanying adult in same room: Age:
- Upto 3 years sharing with adult/s – No Charge
- Over 3 years up to 12 years sharing with 1 or 2 adults – Each child pays 50% of applicable per person adult double room rate.
- Over 12 years up to 16 years sharing with 1 or 2 adults – Each child pays 75% of applicable per person adult double room rate.
- Up to 16 years having exclusive use of room – Room will be charged at 75% of applicable full adult single/double/triple room rate.
Which languages are spoken at Reception?
Can I leave my luggage?
The Resort has full fast and reliable internet coverage, if you require assistance when in the resort you can dial our reception extension 0 for wifi assistance.
Which is the nearest airport?
The resort is served by the famous Moi international Airport and the Malindi air strip.
Which is the nearest train station?
The nearest railway station is at miritini.
Can I rent a car at the hotel or nearby?
The resort can arrange this for you if you require.